Client-centred health communication

  • Signposting
  • Awareness raising
  • Information
  • Aids to understanding (e.g preparing for procedures)
  • Discussion prompts for shared decision making
  • Outreach and action research
    Our Focus:

  • Make information resources that target user needs
  • Engage hard to reach groups and work with all stakeholders
  • Improve messages and improve access to health and social care
  • Look for evidence-based criteria for effectiveness
  • Evaluate, audit and research to pin point needs and outcomes
    Our Picture Resources

  • Wheel signposting card
  • Appointment checker
  • Preparation for care storyboard
  • Choice map
  • Consultation discussion prompt
  • Brief intervention prompt
  • Information leaflet
  • Poster
  • Online target-group resource

Problems we address

Information given to clients is not always understood, is not relevant or targeted enough, or is just not easy to refer to.

Barriers to communication include language, lack of ethnic or other cultural relevance, learning disability, and low engagement or comprehension due to anxiety or other factors.

Clinicians are expected to address myriad health issues in a consultation and might benefit from clear helpful material such as prompts or discussion aids, easy-to-reference information and pictorial explanations.

The ideal might be something that a client wants to use, can discuss with friends or family, or refer to at an appointment as part of the discussion.

We tackle barriers to communication and shared decision-making and develop imaginative, effective and often eye-catching information. We work to increase access for all including those sometimes called "hard to reach" and we apply ourselves to targets that show effective outcomes.